Frequently Asked Question's

CHECK IN / CHECK OUT TIMES

Check-in starts at 3 PM and ends at 7 PM Local time 

Arriving late? Please let us know so we won't assume you no-showed! Contact Us

 

TIME ZONE IN JAMAICA   

Jamaica operates on UTC - 5 Time Zone. Daylight Saving Time (DST) is NOT Observed in Jamaica

 

MAKING A DEPOSIT
Depositing are not accepted on the website. Please contact us if you would like to make a deposit for an upcoming stay, we'll manually send you an invoice. 

 

PAYMENT REQUIREMENT

Payment is required in full for the following time frames

  • Summer Season: 45 Days before Date of Check-in

  • Winter Season: 30 Days before Date of Check

If payment is not paid in full, the property will become available for the public to book. Rates will be subject to change without notice.

 

CANCELATION AND REFUND POLICY

In the event of cancellation, Refund calculation is as followed
• 85% refund, if canceled 45 days prior to the guest Check-in Date
• 70% refund, if canceled 30 days prior to the guest Check-in Date
• There is no refund if canceled less than 15 days prior to Check-in Date or No-Shows

We only refund the payment method that was originally used to book for your stay

 

WEDDINGS
Yes, Our Villa can host up to 150 people. Expert wedding planner available to assist with all needs.

 

TRANSPORTATION
We can refer you to multiple professional, safe, reliable drivers upon request. 

 

BEACHES / TOURISM
The nearest beach and other tourist attractions are about a 5 to 10-minute drive away

 

BOOKING DEPOSIT REQUIRED
Reservation is not held until 30% deposit is paid. Balance due 60 days prior to arrival.

 

WHAT IF I CANCEL? 
Lose 10% booking if 
canceled at least 60 days before arrival.

 

METHOD OF PAYMENT 
Credit card or debit card

 

BABYSITTING/HAIRBRAIDING/MASSAGE/MANICURE/PEDICURE
Available on request for an additional fee.

 

HANDICAP ACCESSIBLE
Yes. Our pink room is Handicap Accessible.

 

PARKING 
Parking is available at no additional charge

 

PHONES 
Yes. The Villa has a main phone line that can receive calls,

We would encourage you and the members in your party to download WhatsApp on your mobile device. WhatsApp is a free phone & Text service that operates over Wi-Fi.

 

Internet

Yes, we have free Wi-Fi throughout the Villa

 

PETS
No

 

 

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Ask us anything! We’re here to answer any questions you have. 

 

Email: Chicago2Jamaica@Gmail.com

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